Submit a Maintenance Request
Work order requests submitted here will be responded to as quickly as possible during normal business hours Monday through Friday 8:30 a.m to 4:30 p.m. You may also call our Leasing Office at 815-398-7934 to submit a maintenance request.
If our Office is closed and you have an urgent maintenance need such as those listed below, please call (815) 315-0046. Our answering service will then contact our on-call staff.
Please note the following are examples of urgent maintenance items:
o Flooding or water leaking into the floors, walls, ceilings
o No water
o No heat (during cold weather conditions)
Other items that immediately threaten the health, safety of residents or could cause significant property damage, Please call *911 in the event of a crime, fire or life/safety issues
*Lock-outs - Tenants are responsible to contact a locksmith as our staff does not handle after hours lockouts. Tenants may come to the office during regular business hours to obtain a duplicate key for entry upon providing proper identification.
If our Office is closed and you have an urgent maintenance need such as those listed below, please call (815) 315-0046. Our answering service will then contact our on-call staff.
Please note the following are examples of urgent maintenance items:
o Flooding or water leaking into the floors, walls, ceilings
o No water
o No heat (during cold weather conditions)
Other items that immediately threaten the health, safety of residents or could cause significant property damage, Please call *911 in the event of a crime, fire or life/safety issues
*Lock-outs - Tenants are responsible to contact a locksmith as our staff does not handle after hours lockouts. Tenants may come to the office during regular business hours to obtain a duplicate key for entry upon providing proper identification.
