Submit a Maintenance Request
Work order requests submitted here will be responded to as quickly as possible during normal business hours Monday through Friday 8:30 a.m to 4:30 p.m. You may also call our Leasing Office at 815-398-7934 to submit a maintenance request.
If our Office is closed and you have an urgent maintenance need such as those listed below, please call (815) 315-0046. Our answering service will then contact our on-call staff.
Please note the following are examples of urgent maintenance items:
o Flooding or water leaking into the floors, walls, ceilings
o No water
o No heat (during cold weather conditions)
Other items that immediately threaten the health, safety of residents or could cause significant property damage, Please call *911 in the event of a crime, fire or life/safety issues
*Lock-outs - Tenants are responsible to contact a locksmith as our staff does not handle after hours lockouts. Tenants may come to the office during regular business hours to obtain a duplicate key for entry upon providing proper identification.
*By submitting this maintenance request, please understand that you are giving permission to enter if you are not home.
If our Office is closed and you have an urgent maintenance need such as those listed below, please call (815) 315-0046. Our answering service will then contact our on-call staff.
Please note the following are examples of urgent maintenance items:
o Flooding or water leaking into the floors, walls, ceilings
o No water
o No heat (during cold weather conditions)
Other items that immediately threaten the health, safety of residents or could cause significant property damage, Please call *911 in the event of a crime, fire or life/safety issues
*Lock-outs - Tenants are responsible to contact a locksmith as our staff does not handle after hours lockouts. Tenants may come to the office during regular business hours to obtain a duplicate key for entry upon providing proper identification.
*By submitting this maintenance request, please understand that you are giving permission to enter if you are not home.
